Terms and Conditions
*CRUISE FARE TERMS & CONDITIONS:
Cruise fares are provided per person and quoted in either Canadian Dollars (CAD) or United States Dollars (USD), as indicated. The prices include all government fees and taxes. Please note that these fares are based on double occupancy for the first and second passengers and are subject to availability at the time of booking, specifically for select departure dates and may sell out at any time. Additional charges for airfare and transfers apply unless otherwise specified. Our fare rates, itineraries, programs, and policies are accurate at the time of printing (July 7th, 2023) but are subject to change without prior notice. At MLS Custom Travel, we offer exclusive treats, which encompass amenities, savings, and bonuses that you can receive as part of our membership with Virtuoso or through specific offers from cruise lines and may not be exclusive and can be changed or withdrawn at any time. Any onboard cash credits or other listed offers mentioned are per stateroom and cannot be redeemed for cash, transferred, or refunded. Onboard credits are for the amounts and are applicable for a single voyage only. Any unused portion of the credit will expire at the conclusion of the respective voyage. Our offers are void where prohibited by law. MLS Custom Travel assumes no responsibility for errors or information resulting from the transfer of information from selected third parties, technical issues, or human error. Other restrictions may apply to the offers mentioned here, and full terms and conditions for each cruise line offer.
AMA Waterways Terms & Conditions
.Dates listed are embarkation dates. Rates are Canadian Dollars per person for cruise only based on double occupancy in a Category E. Optional land programs, port charges, intra-Asia and international airfare are additional; please ask for details. Onboard credit i in USD. Virtuoso Amenity is applicable to new 2023 FIT and group bookings $100 USD per stateroom for cruises less than 14 nights (solo travelers receive half). Onboard credit is $200 USD per stateroom for cruises 14 nights or more (solo travelers receive half). Onboard credit can be applied to all onboard purchases; gratuities (excluding Africa/Egypt), gift shop, optional tours, hair & massage services. Onboard credit has no cash value. Offer is combinable with other promotions in the marketplace. Not combinable with Virtuoso Block. Cruise must be booked through Virtuoso in order to receive Virtuoso Amenity. CST 2065452-20. V22MAR29S All cruise prices listed are in CAD and inclusive of port charges. Onboard credits are in USD. Dates listed are embarkation dates. Offer valid on new FIT bookings made from April 1, 2022 through sailing date on Virtuoso 2023 Block dates only. Rates are per person for cruise only based on double occupancy in a Category E (Mekong - Category C). Block program is combinable with current promotional offers available at the tim of booking; not combinable with Virtuoso Amenity; not combinable with AMEX Card Benefit programs. Block offer is applicable to FIT bookings only and not applicable to groups. 25% commission is calculated on the cruise fare only; land, air and insurance will be at standard commission rates. Onboard credit amounts are $300 per stateroom ($150 per person), based on double occupancy (solo travelers receive half). Optional land programs, intra-Asia and international airfare are additional; please ask for details. Availability is limited on each cruise and the offer is subject to change or discontinuation without notice. To redeem, identify yourself as a Virtuoso advisor and ask for the exclusive Block Program. *Must ask for promo code VIRBLOCK. CST#2065452-20. V23JAN05S
Avalon Waterways Terms & Conditions
*Book a select 2023 Avalon Waterways Europe river cruise to receive $350 off per person on the cruise/land or cruise only price. Booking must be made, under deposit, and discount applied between January 3, 2023 and August 31, 2023 for travel at select times in 2023. Not applicable to custom tours. Not applicable on TBA space. Offer does not apply to instant purchase air. Groups of 8 passengers or more do not qualify for this offer. Please call for Group promotion options. Offer reliant on space availability and may be withdrawn at any time. Combinable with Free Air promotion (PRMYFG) and Welcome Back Credit only. Applies to new 2023 bookings only and offer will not be applied to pre-existing bookings. Full cancellation penalties will apply. Additional restrictions may apply; see Travel Terms & Conditions for details. Offer applies to participating GFOB offices only. **Book a select 2023 or 2024 Globus Europe or Avalon Europe vacation (excluding Globus Escapes) through a Virtuoso Advisor and receive free airport transfers in the destination city between airport and hotel. Offer is not applicable to extra night transfers. Booking must be made and under deposit between December 1, 2021 and December 31, 2023 for travel commencing January 1, 2022 through December 31, 2024. Applies to new 2023 or 2024 bookings only. Must mention code FREE21T.
Azamara Terms & Conditions
*Early Booking Bonus (Offer): For select sailings departing November 18, 2023 – April 3, 2024, Offer applies to new bookings created before November 30, 2022 (“Offer Period”). For select sailings departing April 6, 2024 – April 6, 2025, Offer applies to new bookings created before August 31, 2023 (“Offer Period”). Offer provides 20% off cruise fares of all stateroom categories. Offer also provides a complimentary Experience More Essentials Package (inclusive of $300 USD Shore Excursion Onboard Credit [OBC], Unlimited WiFi for one device, and a Premium Beverage Package for Two) per stateroom, for guests booked in Veranda and Suite stateroom categories. The Shore Excursion OBC portion of the Experience More Essentials Package will be applied to the booking as an individual component, with the option to spend pre-cruise. The balance of any pre-cruise spend of Shore Excursion OBC, will be reconciled once onboard. Experience More Essentials Packages have no cash value, are not redeemable for cash, and are not transferable. Limit one Offer per stateroom. All other charges, including, but not limited to, cruise taxes, fees, and port expenses, are additional and apply to all guests. Offer is combinable with Back to Back Benefits, onboard booking savings and Azamara Circle Quarterly Savings, National Account Hosted and Amenity Programs, and one other OBC or value add. Unless stated otherwise, offer is not combinable with any other offer or promotion, including, but not limited to, Last Minute Voyages, Closed User Rates, Employee Rates, Interline Rates, Travel Agent Rates, and Net Rates. Offer is not applicable to 3rd and 4th guests in a stateroom. Offer is not applicable to incentive or contracted groups. After the Offer Period, the offer will be removed from the booking if the guest cancels and reinstates the booking, applies a fare change, or changes the ship or sail date of the booking, even if sailing date is within the sailing period highlighted above; certain other changes to the booking may also result in removal of the offer. Offer is subject to availability and change without notice and may be withdrawn at any time. Single occupancy guests paying 200% cruise fare are eligible for the full amount of the offer; single occupancy guests paying less than 200% cruise fare are eligible for a prorated amount of the offer. This offer is applicable to U.S., Canada, and select global markets only. Refer to Azamara.com/book early and the Cruise Ticket Contract for additional terms and conditions. ©️2022 Azamara. Ships registered in Malta.
Cunard Line Terms & Conditions
Onboard Credit offer is applicable on select voyages listed under this promotion. Third/fourth berth guests are not eligible. Singles paying the single supplement earn the equivalent of the per stateroom Onboard Credit applicable to the category booked. Onboard Credit may be used on a single cruise only, is not redeemable for cash, cannot be used for the casino and expires at the end of that cruise. Offer isnot transferable and may not be combinable with other select offers or other onboard credits. Onboard Credit amount is quoted in U.S. dollars. Void where prohibited by law. Free Alternative Dining: One free visit for two guests to Steakhouse at the Verandah. Reservations should be made early in the cruise to ensure availability. Third/fourth berth guest are not eligible. Meal does not include drinks. Alternative dining credits must be used within the voyage, are non-transferable and non-refundable. Virtuoso Voyages amenities are not applicable to all bookings. Exclusions include, but are not limited to the following promotions: Travel Agent Rates, Friends & Family Rates, FLASH promotions, Last Minute Deals, Sailing Soon Savings or other promotions inside the cancellation fee window (150+ days for voyages 31 days or longer, 120+ days for voyages 30 days or less). Virtuoso Voyages combines with most Limited Time Offers outside of the cancellation fee regardless of the fare type. Standard fare types follow the standard terms and conditions as laid out in the North America Cunard General Policies. Restricted fare types have non-refundable and non-transferable deposit. Other restrictions may apply. Limited Time Offers Information as to how / what / where / when is included in customizable e-flyers, as are fare charts, voyage dates/itineraries and all the terms and conditions that apply to combinability. Visit OneSourceCruises.com for further details. Military Benefit Up to $250 Onboard Credit per person The Military Benefit applies to Active Duty personnel as well as Veterans. This offer is good for the qualified military person only, and does not apply to third/fourth berth guests. Note: The guests do not have to be retirees in order to qualify. They do need at least 2 years of service under certain circumstances and must provide you a DD214. Visit Cunard.com/military for further details. Cruise Sales Up to $300 Onboard Credit per stateroom, Reduced Deposit Each agency also has the ability to book two cruise sales per quarter. They are easy to schedule on POLAR Online and can start immediately. You can input them right on the front page of POLAR Online. Onboard Future Cruise Sales Up to $400 Onboard Credit per person Before your clients set sail, encourage them to book their next cruise while on board and take advantage of one of the richest future cruise programs at sea! Your clients will enjoy a variety of incentives including a Reduced Deposit and Onboard Credit of up to $400 (USD) per person to enjoy during their future cruise. Best of all, your agency will receive full commission and immediate notification of bookings or deposits. Use POLAR Online’s Future Sales list feature to track your clients’ deposits. Be sure to convert your clients’ future cruise deposits into bookings before the deposits expire! *Cruise Sales and Onboard Future Cruise Sales are not combinable with each other. Available on select voyages in 2023: Virtuoso Guests booked in a Grill Suite will enjoy $250 USD shipboard credit per person; limit $500 USD per stateroom PLUS one specialty dinner in Steakhouse at The Verandah. Virtuoso Guests booked in a Balcony Stateroom will enjoy $125 USD shipboard credit per person; limit $250 USD per stateroom PLUS one specialty dinner in Steakhouse at The Verandah. Virtuoso Guests booked in an Inside/Oceanview Stateroom will enjoy $50 USD shipboard credit per person; limit $100 USD per stateroom.
Emerald Terms & Conditions
Valid for new bookings on 2023-2024 Ocean Cruises made between March 20 – Sept 30, 2023 and subject to availability. Strictly no retroactivity on existing bookings. Offer: Included Economy airfare on staterooms (or air credit up to $1250 per person in lieu) or Premium airfare when you book a Suite (or air credit up to $2500 per person in lieu), plus save $350 CAD per person. Offer is subject to Pay in Full 10 Months prior to departure. Within the 10 months, the final payment is due within 72 hours of making the booking. Savings are applicable on the cruise element only, excludes air fares, port charges, hotel stays and other additional items. Earybird Savings Offer, save up to $2,400 based on destination booked, and only requires a non–refundable initial deposit of $750 per person is required within 48 hours of booking with full payment required 120 days prior to departure. Flights must be booked by Emerald Cruises are Economy Class and airlines and routing of Emerald Cruises’ choice. Max value for flight tickets, including taxes is up to $3000pp. Tax and ticket surcharges may apply. Offers are not combinable with exclusive promotions, solo offers, F&F rates, interline, distressed discount offers, or any other restricted or exclusive offers. All offers are inventory controlled, strictly capacity limited, may be extended, cancelled, or withdrawn at any time without notice, and subject to availability until sold out. All prices advertised are in CAD dollars, based on double occupancy and include all advertised discount savings including early payment discounts. We reserve the right to not honour any published prices that we determine were erroneous due to printing, electronic or clerical error. For full booking terms and conditions, visit emeraldcruises.ca. © EMERALD CRUISES | ALL RIGHTS RESERVED | BC CONSUMER PROTECTION #40178
Explora Terms & Conditions
Fares are cruise only, per person; taxes & port fees included; subject to availability and subject to change; Terms & Conditions apply. Virtuoso Guests will enjoy €150 EUR Journey Experience Credit per person; limit €300 EUR per stateroom on select voyages 7-nights or longer in all categories. Guests booked in back-to-back/combination voyages may enjoy combined benefits of each appliable benefit program. Offer Code: None. Simply advise of Virtuoso affiliation at time of booking.
Holland America Terms & Conditions
Have It All Early Booking Bonus Offer (“Early Booking Bonus Offer”) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Taxes, Fees & Port Expenses are additional amounts to fares listed. All values herein are in USD. Offer or its parts may be changed or revoked by Holland America Line (“HAL”) at any time. Early Booking Bonus Offer is valued at $130 per day. Other exclusions and terms may apply; void where prohibited. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less.
Hurtigruten Expeditions Terms & Conditions
This offer is valid for new, individual bookings only, on select 2023 and 2024 departures, is capacity controlled, and subject to change at any time. Savings apply to the cruise portion of the package only, and displayed ‘from’ prices are per person based on double occupancy, in USD, and include taxes, fees, and port expenses. This offer is combinable with the Ambassador and Child offers. All cruises are subject to availability at the time of booking. Other restrictions may apply. Offer is valid May 12, 2023 – August 31 2023.
Norwegian Cruise Line Terms & Conditions
^Buy an air ticket and the 2nd guest flies for free. Fares shown are in CAD and are per person, based on double occupancy or as per the number of guests selected. Government taxes, fees, port expenses, and fuel supplement (where applicable) are additional. NCL reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, NCL will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day. Accurate at time of print and publication, offers may change at any time
Oceania Terms & Conditions
Offers and fares are subject to change on XXXX. Visit OceaniaCruises.com for current pricing. All fares are per person in U.S. dollars, valid for residents of United States and Canada, based on double occupancy (unless otherwise noted) – except fares for Solo category are for a single traveler and are based on single occupancy – for new bookings only and may be withdrawn at any time. Free Internet amenity does not include streaming and includes a login for the first two devices per stateroom. Visit OceaniaCruises.com/Internet for more details. simply MORE amenities are per stateroom, based on double occupancy and subject to change; except simply MORE amenities for single travelers who are booked in a Solo category, and are at the per guest rate. simply MORE free shore excursion credit varies by voyage and is up to $1,600 per stateroom, except for Grand Voyages as amenity value varies according to voyage length and for single travelers booked in a Solo category as amenity is at the per-guest rate. simply MORE Champagne, Wine, and More amenity is the House Select beverage package and is valued up to $2,800 per stateroom, except for Grand Voyages as amenity value varies according to voyage length and for single travelers booked in a Solo category as amenity is at the per-guest rate. simply MORE shore excursion credit has no cash value. Not all promotions are combinable. 2 for 1, simply MORE fares are based on published Full Brochure Fares; such fares may not have resulted in actual sales in all suite and stateroom categories and do not include optional charges as detailed in the Guest Ticket Contract, which may be viewed, along with additional terms, at OceaniaCruises.com. simply MORE without airfare does not include airfare or transfers. All fares include government fees & taxes. “Airfare” includes ground transfers, and offer applies to coach, roundtrip flights only from the following airports: ATL, BOS, CLT, DCA, DEN, DFW, DTW, EWR, IAD, IAH, JFK, LAX, LGA, MCO, MDW, MIA, ORD, PHL, PHX, SAN, SAV, SEA, SFO, TPA, YOW, YUL, YVR, YYZ. Oceania Cruises reserves the right to assign gateways based on availability for JFK, LGA and MIA. Gateways are subject to change at any time. Free Roundtrip Airport Transfer offer is only available when simply MORE Airfare is purchased through Oceania Cruises. Roundtrip Airport Transfer is included only from the above gateways. Airfare is available from all other U.S. and Canadian gateways for an additional charge. “Airfare” includes all airline fees, surcharges and government taxes. Airline-imposed personal charges such as baggage fees may apply. The privacy and protection of personal data is very important to us, and we collect, use, share and secure that data as described in our privacy policy, which is available on our website at OceaniaCruises.com/legal/privacy-policy. Oceania Cruises reserves the right to correct errors or omissions and to change any and all fares, fees, promotions and surcharges at any time. Ships’ Registry: Marshall Islands.
Princess Cruises Terms and Conditions
Specialty dining is applicable to all voyages 6 days or longer. Offer is valid for bookings made through Virtuoso affiliated agencies only and applies to the 1st & 2nd guests booked in a mini-suite or suite stateroom. The specialty dining price is valued at $30 USD per person or $60 USD per couple, guest will receive a voucher in their stateroom and must select day to redeem the specialty dining at that time. Gratuity is not included. The package may be used on a single voyage only, is not redeemable for cash at any point during the cruise and expires at the end of that voyage. Offer is not transferable, is not combinable with other select offers or other onboard credits and does not follow guests who change promotions prior to cruising. In the event that a guest does not want the specialty dining, no substitutions will be offered. Offer is combinable with Cruise Sales, Standard Groups (including amenities and counts toward TCs) and Captain Circle Savings. Offer is not combinable with Casino Discounts, Recipient-Only, Air Promotions, Flash, Interline, Travel Agent, and Princess Standard Fares. This promotion is not applicable to incentive groups. The promotion will be subject to capacity control and is not transferable. This offer is available to residents of the 50 United States, Canada, Puerto Rico, Mexico, Bermuda and the District of Columbia who are 21 years of age or older. Guests may book through their preferred Travel Consultant. Princess Cruises may modify, amend or update the terms and conditions of the specialty dining at any time with or without notice to guests. Reference promo code ZEV. Public Health Advisory: Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of food borne illness, especially if you have certain medical conditions. 2Refer to your travel advisor for additional terms, inclusions and restrictions that apply to Princess Premier. ©2023, Princess Cruise Lines, Ltd. Princess®, MedallionClass®, and the Princess logo are trademarks of Princess Cruise Lines, Ltd. or its affiliates. All rights reserved. Ships of Bermudan and British registry.
Royal Caribbean Terms & Conditions
$100 onboard credit per stateroom if booked by February 11, 2024, otherwise $50 onboard credit per stateroom Prices in CAD, per person, double occupancy, cruise only, gratuities not included Specialty dining venues vary by ship. A cover charge or a la carte pricing applies to specialty dining options. Virtuoso Guests will enjoy (1) complimentary specialty dinner for two when booked in a Balcony stateroom on any 7-night or longer voyage in 2023. Virtuoso Guests will enjoy (1) complimentary specialty dinner for two PLUS (1) spa treatment for one guest per stateroom when booked in a Junior Suite or higer category on any 7-night or longer voyage in 2023. Combinable with most Royal Caribbean brand offers and Virtuoso HQ Groups Guests may choose any ship, any sailing, and combine any promotion Offer Code: VIRTUOSO (Must be added to individual bookings only. Group bookings will automatically receive the benefit.)I mages and messaging for Perfect Day at CocoCay may include artistic renderings. Perfect Day and CocoCay are registered trademarks of Royal Caribbean. Features vary by ship. ©2023 Royal Caribbean Cruises Ltd. Ships’ registry: The Bahamas.
Windstar Terms & Conditions
Onboard Credit (OBC) offer applies to select National Accounts only on select sailings. It is combinable with Yacht Club Member and Welcome Home Discounts. Offer may be advertised to the General Public. This offer is combinable with many of Windstar Cruises’ national promotions, but may not be eligible to combine with certain exclusive promotional offers/discounts unless stated in that promotion. OBC does not apply to Travel Agent, ERP, Interline or FLASH Rates. Please verify combinability before quoting your clients. Max OBC is $300 per stateroom. Third guest in stateroom not eligible for OBC. Solo travelers receive $150 OBC.
